Salon owners & staff

Privacy Policy

TrimeZone Owner & Staff Platform · Last updated 8 June 2026

Privacy Policy for salon owners and staff using the TrimeZone owner web dashboard, staff portal, and related business tools.

Terms & Conditions Contact support

1. Introduction

This Privacy Policy applies to salon owners, authorized staff, and business users of the TrimeZone platform — including the owner web dashboard (PWA), staff portal, and APIs that power salon operations.

TrimeZone helps salons manage live queues, online and walk-in bookings, staff, services, customers, notifications, subscriptions, and analytics (where included in your plan).

This policy explains what business and customer-related data we process, how we use it, and your choices.

2. Information We Collect

Owner & staff accounts

Name, mobile number, email (if provided)
Password (stored securely hashed)
Role (owner, staff) and shop assignments
Staff permissions (queue edit, booking acceptance, etc.)
Profile and account settings
Booking alert sound preferences

Salon / shop profile

Salon name, address, city, state, pincode, landmark
Phone, description, photos, open/closed status
Service menu (names, prices, duration)
Subscription plan and billing status
Location coordinates for discovery (when provided)

Customer & booking data (processed for your salon)

When customers book or visit through TrimeZone, we process on behalf of your salon:

Customer name, mobile, and app account ID (for online bookings)
Walk-in customer name and phone (when entered by staff/owner)
Services selected, notes, queue tokens, status, and timestamps
Staff assignment, earnings-related records, and ratings
Cancellation reasons and booking history

Technical & device data

Browser/device type and app version (PWA)
FCM web push tokens for booking and queue alerts
IP address, session tokens, and audit logs
Error and performance diagnostics

3. How We Use Information

Provide queue management, bookings, walk-ins, and staff workflows
Send real-time updates via socket connections and push notifications
Display customer lists, visit history, and analytics (plan permitting)
Process subscriptions, trials, and plan feature access
Verify accounts via OTP/SMS where required
Improve platform security, reliability, and support
Comply with legal obligations

4. Customer Data & Your Responsibilities

For customer personal data obtained through bookings, your salon is responsible for how you use that information in your business, subject to applicable law.

TrimeZone acts as a technology provider processing data to deliver the platform features you use.

Do not misuse customer contact details or export data for unlawful marketing without consent.

5. Information Sharing

We do not sell personal information

TrimeZone does not sell owner, staff, or customer data to third parties.

Service providers

Cloud hosting and databases
Firebase Cloud Messaging for web/mobile push
SMS/OTP providers (e.g. Twilio)
Payment processors for subscriptions (where applicable)
Maps services when address/location features are used

Within your salon

Booking and customer information is visible to authorized owner and staff accounts according to permissions you configure.

Legal requirements

We may disclose information when required by law or to protect platform integrity.

6. Notifications & Permissions

The owner/staff web app may request browser notification permission for booking requests, queue updates, and cancellations.

Alert sounds and vibration may be used in the browser when enabled in settings.

You can disable notifications in browser or device settings; critical operational alerts may be delayed.

7. Data Retention & Security

Business data is retained while your account and salon remain active
Booking records may be retained for analytics, earnings, and compliance
Soft-deleted customer list entries may remain in the database for reporting
We use HTTPS, authentication tokens, access controls, and industry-standard practices

8. Your Rights & Choices

Update salon profile, services, and staff in the dashboard
Manage notification and alert preferences
Request account or data correction via support
Request deletion subject to legal and billing record requirements

9. Changes

We may update this policy. Continued use of the business platform after updates constitutes acceptance.

10. Contact Us

For privacy questions about the business platform:

Product: TrimeZone Owner & Staff Platform

Email: trimezonesupport@gmail.com

Website: https://trimezone.com

Dashboard → Help or website contact page